Terms & Conditions

Welcome to RO Service Centre. By accessing our website, booking a service appointment, or purchasing an Annual Maintenance Contract (AMC), you agree to comply with and be bound by the following terms and conditions.

Independent Service Provider Disclosure

RO Service Centre operates as an independent third-party service provider specializing in domestic and commercial RO water purifier maintenance and repairs. We are not an official, affiliated, or authorized service centre for any specific manufacturer or trademarked brand.

Service Appointments & Technician Visits

• Customers agree to provide accurate location information and issue descriptions to facilitate timely dispatch.
• Technician visits are scheduled based on mutual convenience and local coverage availability.
• A standard inspection fee applies for home visits, which covers fault diagnosis and digital TDS testing.
• If spare parts (such as filters, membranes, or valves) require replacement, an upfront quotation is provided before commencing replacement.

Annual Maintenance Contracts (AMC)

• AMC coverage is valid for 12 months from the date of activation.
• Plans covering filters and membranes include one-time scheduled replacements as specified in the selected tier.
• External physical damage to plastic cabinets, cosmetic parts, and manual dispensing taps is excluded from AMC coverage.

Limitation of Liability

RO Service Centre shall not be liable for damages resulting from pre-existing water pipe plumbing issues, electrical power surges in the premises, or unauthorized third-party tampering with the purifier after our service visit.